Warranty Coverage Period
Unless otherwise stated on the product listing or invoice:
The warranty period starts from:
whichever is earlier.
What Is Covered
During the warranty period, Reboxed will repair, replace, or otherwise resolve any device issue caused by:
The remedy provided is at Reboxed’s discretion and may include:
What Is Not Covered
This warranty does not cover:
Cosmetic Condition
All refurbished and pre-owned devices may contain cosmetic imperfections according to the grading stated on the product listing.
Cosmetic condition, including:
is not considered a defect and is not covered under this warranty unless the cosmetic issue was materially different from the advertised condition at the time of sale.
Battery Policy
As batteries are consumable components, battery life and performance will naturally reduce over time.
For refurbished devices sold by Reboxed:
A battery-related warranty claim may only be accepted if:
Warranty Claim Process
To make a warranty claim, you must:
You may contact us at:
Reboxed may require the device to be inspected before confirming whether the issue is covered.
Customers are responsible for:
If the device cannot be tested due to security locks or inaccessible software, the warranty claim may be delayed or rejected.
Inspection and Resolution Time
Warranty inspections generally take 3 to 7 business days after the device is received.
Where a repair or replacement is approved, the total resolution time may vary depending on:
Reboxed will keep you updated throughout the process.
No Fault Found / Non-Warranty Issues
If inspection shows that:
Reboxed may:
