1 Rochor Canal Road, #02-77 Sim Lim Square Singapore 188504

Call: +65 9782 1345

| Email: hello@reboxed.sg

Sell Your Device

1 Rochor Canal Road, #05-60/61 Sim Lim Square Singapore 188504

Call: +65 9782 1345

| Email: hello@reboxed.sg

Delivery Information

At Reboxed.sg, we aim to deliver your order as quickly and safely as possible.

Delivery Coverage

We currently deliver across Singapore.

For overseas shipping enquiries, please contact us before placing your order.

Processing Time

Orders are typically processed within 1 business day after payment has been confirmed.

Orders placed:

  • Before 2:00 PM (Singapore Time) on a business day are usually processed on the same day;
  • After 2:00 PM, on weekends, or on public holidays will be processed on the next business day.

Please note that additional verification may be required for certain orders.

Delivery Time

Estimated delivery times within Singapore:

  • Standard Delivery: 1 to 3 business days
  • Express / Same-Day Delivery (where available): Same day or next business day
  • Self-Collection: Available by appointment only

Delivery times are estimates only and may vary depending on:

  • Delivery location
  • Courier availability
  • Peak periods, public holidays, or unforeseen circumstances

Delivery Charges

  • Free standard delivery for orders above SGD 100
  • SGD 5 standard delivery fee for orders below SGD 100
  • Express or same-day delivery charges will be shown at checkout

Delivery charges are non-refundable once the order has been dispatched.

Self-Collection

Customers may choose to collect their order from Reboxed by prior appointment.

Once your order is ready, we will contact you with collection details.

Please bring:

  • Your order confirmation;
  • A valid photo ID.

Orders not collected within 14 days may be cancelled and refunded, less any applicable administrative charges.

Failed Delivery

Please ensure that your delivery address and contact details are accurate.

If a delivery attempt fails because:

  • The address provided is incorrect;
  • No one is available to receive the parcel; or
  • The customer cannot be contacted,

additional re-delivery charges may apply.

If an order is returned to Reboxed after repeated failed delivery attempts, we reserve the right to:

  • Cancel the order;
  • Refund the order amount less delivery and administrative charges.

Order Tracking

Where available, a tracking number will be provided once your order has been dispatched.

You may use the tracking details to monitor the delivery status of your order.

Risk and Ownership

The risk of loss or damage to the product passes to you once:

  • The product has been delivered to your nominated address; or
  • The product has been collected by you or your authorised representative.

Ownership of the product remains with Reboxed until full payment has been received.

Damaged or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of receiving the parcel.

Please include:

  • Your order number;
  • Photos of the package and item;
  • A description of the issue.

We will review the matter and arrange a replacement, refund, or other appropriate resolution where applicable.

Delays Outside Our Control

While we strive to deliver on time, Reboxed is not responsible for delays caused by:

  • Courier service interruptions;
  • Weather conditions;
  • Public holidays;
  • Customs or government restrictions;
  • Events beyond our reasonable control.

If there is a significant delay, we will do our best to keep you informed.

Contact Us

If you have any questions regarding delivery, please contact us: